Browsing by Author "Baláž, Martin"

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    Customer requirements for airport mobile applications
    (University of Zilina, 2021) Kováčiková, Kristína; Materna, Matúš; Baláž, Martin
    Digital technologies are increasingly entering into the day-to-day life of everyone. It is possible to observe it in every area, and air transport is no exception. In the context of the digital transformation of air transport, the potential is tremendous, and enterprises in air transport are being forced to constantly introduce new digital technologies to keep up with the competition. The significant trend now is to carry all the information in the pocket - in the smartphone. Many airports around the world are introducing digital technologies into all processes in the airport environment, including the implementation of a mobile application. Competent representatives of many airports have understood that the introduction of modern services can motivate passengers to make more use of the airport and help increase attractiveness and improve the perception of the airport. The aim of this scientific article is to identify requirements of passengers and their expectations from the airport mobile application.
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    Vplyv pandémie na kvalitu služieb poskytovaných na letisku
    (University of Žilina, 2023) Kováčiková, Kristína; Baláž, Martin; Kováčiková, Martina; Vaculík, Juraj
    To keep pace with the rapid evolution of airports, it is essential to integrate multiple systems and smart solutions within the airport. However, the integration of such technology requires significant time, patience, and financial investment. The focus of this paper is on the quality of airport services in the aftermath of the pandemic. The pandemic has provided an opportunity for many airports to adopt smart technologies and solutions, which promote safety and provide passengers with a seamless, contactless experience. The objective of this study is to evaluate the current state of airport services following the pandemic by conducting primary research among airport passengers.