Pošta, Telekomunikácie a Elektronický obchod - ročník 15.; číslo 1/2020

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Author: search.filters.author.Laitkep, DominikHas files: Yes

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    KVALITA ELEKTRONICKÝCH SLUŽIEB POSKYTOVANÝCH NÁRODNÝM POŠTOVÝM OPERÁTOROM V KONTEXTE ROZVOJA DIGITÁLNEJ EKONOMIKY
    (Žilinská univerzita v Žiline, 2020) Jaculjaková, Simona; Laitkep, Dominik; Štofková, Jana
    In general, the term quality can be characterized as an overall summary of the characteristics and features of a product or service that satisfies anticipated needs. At present, the emphasis is on analyzing the quality of electronic services. For this reason, this article is devoted to analyzing the quality of electronic services at the Citizen's Integrated Service Point. The aim of this article is to carry out primary research aimed at monitoring customer satisfaction with the quality of electronic services of the Integrated citizen serice point workplace in Žilina self-governing region.
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    KĽÚČOVÉ FAKTORY OVPLYVŇUJÚCE PROCES NÁKUPU MUŽOV V PROSTREDÍ E-COMMERCE
    (Žilinská univerzita v Žiline, 2020) Laitkep, Dominik
    Knowledge of consumer behaviour in the e-commerce market can be considered a competitive advantage. The aim of this study is to present the results of author primary research, processed by reducing the number of variables by applying factor analysis. Factor analysis reveals the key factors influencing the consumer behaviour in case of purchasing process by Slovak consumers, men who use social networks. The results reveal a strong and direct relationship between various attribute variables, but mainly the payment for the ordered goods with delivery method of purchase.