Rights of passengers with specific needs

Abstract

This paper focuses on the rights of passengers with specific needs in air transport. It examines the legislative framework designed to protect these passengers and identifies the main challenges associated with its practical implementation. The study outlines key international and European regulations, with particular emphasis on the rights of persons with disabilities and reduced mobility, as well as on operational procedures at M. R. Štefánik Airport in Bratislava and other selected airports. The research findings reveal shortcomings in infrastructure, assistance services, and passenger awareness at M. R. Štefánik Airport. Based on these results, a set of recommendations was developed to improve accessibility and service quality for this passenger group. The analysis underscores the need to modernize the current system and to implement new measures that enhance the overall travel experience and ensure safe, accessible air transport for all passengers.